We want you to have the best experience possible and enjoy shopping with us.
Please allow a maximum of up to 16 days for delivery.
We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.
If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively you can also email us at firstname.lastname@example.org We will respond within 24 hours to your email.
Estimated delivery time to U.K: 2-16days
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us,
APPROXIMTE SHIPPING TIMES
(does not include weekends/public holidays):
a) UK -7 to 16 business days (tracking system available)
b) Rest of the world -7 to 21 business days (tracking system available varies)
Delayed delivery in very rare instances, packages may take longer then the stated expected time frame.
Unfortunately we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur.
In such cases, we ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time.
Orders generally take 4-6 Business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package.
An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame.
During busy time like holidays, promotions or other instances processing time might take longer.
We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANELLING AN ORDER
Once an order is placed, we not be able to cancel it after 30 minutes as your order might have already been processed.
please do drop us an email at email@example.com
as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at firstname.lastname@example.org as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can dispute this issue depending on the resolution.
CUSTOM / DUTY FEES
Customers fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of so packages.
In some instances, an order may be split into different packages for any of the following reasons; -Certain items may be on back order
-Weight restrictions for regular shipping imposed by the post office
-Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. with that said shipping times may take longer than expected, but we guarantee that your goods will come and you will remain a loyal customer. Thank you.